Responsible Gaming

Introduction

At Betonred, operated via the official website betonredbet-ca.com by Uno Digital Media B.V., responsible gaming means approaching online gambling as a form of entertainment that should never jeopardize your financial stability, health, or relationships. Our goal is to provide clear information, practical tools, and professional support so that you can make conscious, informed decisions about how you play. If gambling stops being fun, or you are worried about your behaviour, our support team is available to help you regain control and to guide you towards additional specialist assistance where needed.

Risk Awareness

OBSERVE: Many players enjoy gambling without negative consequences, but some are at risk of developing problematic or addictive behaviour. Early recognition of warning signs is essential to prevent harm.

EXPAND: Possible indicators of gambling-related problems include, but are not limited to:

• Gambling more frequently or for longer periods than you originally planned.
• Thinking about gambling or the casino even when you are working, studying, or with family.
• Increasing stakes to chase losses or to feel the same level of excitement.
• Borrowing money, using credit intended for other purposes, or selling possessions to gamble.
• Hiding or lying about your gambling activities, deposits, or losses.
• Neglecting work, studies, or family duties because of gambling.
• Feeling anxious, irritable, or depressed when trying to stop or reduce gambling.
• Using gambling as an escape from problems, loneliness, or negative emotions.

REFLECT: If you recognize several of these signs, you may be at risk of gambling harm and should consider using our safer gambling tools, contacting our support team at [email protected], and seeking independent professional assistance.

Self-assessment: quick personal check

The following questions are designed to help you reflect on your gambling behaviour. Answer honestly "yes" or "no" to each statement:

• I often spend more money on gambling than I can comfortably afford.
• I have tried to cut down or stop gambling but could not.
• I gamble to escape worries, stress, or unpleasant feelings.
• I feel guilty or ashamed about how much time or money I spend gambling.
• Other people have criticized my gambling or expressed concern about it.
• I sometimes gamble with money that was meant for bills or other essential expenses.
• I have chased losses by returning to play in order to "win back" money.

If you answered "yes" to two or more of these statements, we strongly encourage you to:

• Set or tighten your personal limits in your betonredbet-ca.com account.
• Consider taking a break or applying self-exclusion (see sections below).
• Contact Canadian or international support services listed on this page for professional help.

Limits & Tools

OBSERVE: Betonred provides a range of safer gambling tools on betonredbet-ca.com to enable you to control how much time and money you spend. These tools are offered in line with international best practices and Canadian responsible gambling standards, even though the service operates under a Curaçao licence (No. 1668/JAZ).

EXPAND: You can set deposit limits, time limits, and temporary breaks ("Time-Out") at any time through your personal account. These limits are designed to be player-led controls that cannot be overridden by our team, except where required to protect you.

Deposit limits (daily, weekly, monthly)

1. Access your account: Log in to your player account at https://betonredbet-ca.com and go to the "My Account" or "Profile" section.
2. Open responsible gaming settings: Select "Responsible Gaming" or "Limits & Controls" from the account menu.
3. Choose deposit limit type: You will see options such as "Daily Deposit Limit", "Weekly Deposit Limit", and "Monthly Deposit Limit".
4. Enter your limits:
   • Decide in advance how much you can afford to lose without affecting essential expenses (rent, mortgage, food, utilities, debts).
   • Type a specific amount in CAD (e.g., 50, 100, 250) into the corresponding field for each period you want to control.
   • Confirm your choice and save the settings.
5. Limit changes:
   • Requests to decrease your limits will usually take effect immediately.
   • Requests to increase or remove limits may be subject to a cooling-off period (e.g., 24 hours or more) and additional checks, to prevent impulsive decisions.

REFLECT: Deposit limits are not a guarantee against harm but are an effective tool when used together with realistic budgeting and honest self-assessment.

Time spent limits and session controls

1. Session reminders: In your "Responsible Gaming" settings, you may activate session timers that display on-screen reminders after a chosen period (for example, every 30, 60, or 120 minutes).
2. Time-based limits: Where available, you can define a maximum daily playing time. Once this limit is reached, the system will log you out or block further gameplay until the next period.
3. Logout prompts: If we detect unusually long continuous sessions, we may display mandatory break messages encouraging you to log out, review your activity, and consider using stricter tools, including Time-Out or self-exclusion.

"Time-Out" - short breaks (24 - 72 hours)

1. Locate Time-Out: In "My Account" > "Responsible Gaming", select the "Take a Break" or "Time-Out" option.
2. Choose duration:
   • 24 hours
   • 48 hours
   • 72 hours
3. Confirm: Read the summary of what the Time-Out means, then confirm your choice.
4. During Time-Out:
   • You will not be able to place real-money bets or participate in promotions.
   • You may still receive transactional information (e.g., pending withdrawals) but no marketing communications relating to play.

REFLECT: A Time-Out is a useful step if you feel pressure to gamble, but if you find that you resume problematic behaviour after each break, you should consider long-term self-exclusion and external support.

Self-Exclusion

OBSERVE: Self-exclusion is a more robust protective measure than a simple break. It is intended for players who experience loss of control, significant financial or emotional distress related to gambling, or who have been advised by professionals to stop gambling.

EXPAND: Betonred offers temporary and permanent self-exclusion on betonredbet-ca.com. Once activated, self-exclusion cannot be cancelled before the selected period has expired and may be extended if you request it.

How to activate self-exclusion (6 months to lifetime)

1. Access self-exclusion:
   • Log in to your account at betonredbet-ca.com.
   • Navigate to "My Account" > "Responsible Gaming" > "Self-Exclusion".
   • If you cannot log in or prefer personal assistance, contact our support team at [email protected].
2. Select duration: Available durations typically include:
   • 6 months
   • 1 year
   • 2 years
   • 5 years
   • Lifetime (permanent exclusion from betonredbet-ca.com)
3. Confirm your decision:
   • Read the explanation of consequences carefully.
   • Tick the acknowledgment box confirming that you understand self-exclusion is binding for the chosen period.
   • Submit your self-exclusion request. We may send a confirmation e-mail to your registered address.

Consequences of self-exclusion

• Account access: You will not be able to log in or use your betonredbet-ca.com account for gaming during the self-exclusion period.
• New accounts: You agree not to open new accounts with betonredbet-ca.com during your self-exclusion. If we identify such accounts, they may be closed and any active play cancelled, in line with our terms.
• Balance and refunds:
  • Any remaining real-money balance will usually be returned to you, subject to verification and our standard withdrawal and KYC procedures, unless otherwise required by applicable law or regulatory guidance.
  • Bonus funds and unfinished bonus wagering may be forfeited in accordance with the bonus terms and conditions.
• Marketing communications: We will take reasonable steps to stop sending you marketing materials related to gambling for the duration of your self-exclusion.
• Reactivation:
  • For fixed-term self-exclusion, your account does not automatically re-open for full use. After the minimum period, you may be required to submit a written request and pass a cooling-off period before reactivation is considered.
  • For lifetime self-exclusion, reactivation will generally not be permitted.

Support during and after self-exclusion

REFLECT: Self-exclusion is most effective when combined with professional help. During or after your exclusion, we encourage you to:

• Contact Canadian helplines and counselling services listed in the "Support Resources" section.
• Install blocking tools (such as Gamban or BetBlocker) on all your devices.
• Seek financial counselling if gambling has affected your debts or credit obligations.

You can always reach our customer support team for responsible gaming queries at [email protected].

Support Resources

OBSERVE: Players in Canada have access to a wide network of local and international organizations providing confidential support for gambling-related issues. Betonred encourages all players who experience difficulties to contact these services as early as possible.

EXPAND: The services listed below are independent of betonredbet-ca.com. They offer free or low-cost assistance, are confidential, and are staffed by trained professionals or peer-support volunteers.

Local support for Canada

• Canada-wide - Wellness Together Canada
  Phone: 1-866-585-0445 (adults) / 1-888-668-6810 (text support for youth)
  Website: wellnesstogether.ca
  Hours: 24/7 crisis and counselling navigation
  Languages: English, French (with access to interpreters for additional languages in some services)
• ConnexOntario (Ontario information service - can be contacted from across Canada)
  Phone: 1-866-531-2600
  Website: connexontario.ca
  Hours: 24/7
  Languages: English, with access to translation for many other languages.
• British Columbia - Gambling Support BC (formerly Problem Gambling Help Line)
  Phone: 1-888-795-6111
  Website: gamblingsupportbc.ca
  Hours: 24/7 phone support
  Languages: English; interpretation available for multiple languages.
• Alberta - Addiction Helpline
  Phone: 1-866-332-2322
  Website: albertahealthservices.ca (search "Addiction Helpline")
  Hours: 24/7
  Languages: English; some additional language support via interpreters.
• Quebec - Gambling: Help and Referral (Jeu: aide et référence)
  Phone (QC): 1-800-461-0140
  Website: jeu-aidereference.qc.ca
  Hours: 24/7
  Languages: French and English.

International support organizations

National and regional self-exclusion schemes

OBSERVE: betonredbet-ca.com operates under Curaçao licensing and is not integrated with national self-exclusion schemes in other jurisdictions. However, information about these schemes may help you protect yourself if you also use locally licensed operators in those countries.

• United Kingdom - GamStop
  Website: gamstop.co.uk
  Description: Free national self-exclusion scheme for UK-licensed online gambling websites. You can exclude yourself for 6 months, 1 year, or 5 years from participating operators.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  Website: ordenacionjuego.es (Directorate General for the Regulation of Gambling)
  Description: National register that allows players to prohibit access to licensed gambling operators in Spain, both online and in land-based venues.

REFLECT: If you reside or spend time in a jurisdiction with a centralized self-exclusion register, consider registering there in addition to using our own self-exclusion tools.

Blocking software and device-level tools

• Gamban
  Website: gamban.com
  Description: Subscription-based app that blocks access to thousands of gambling websites and apps on computers and mobile devices.
• BetBlocker
  Website: betblocker.org
  Description: Free application that allows you to block access to gambling sites and set restriction periods.

In addition, you may configure parental controls or content filters on your devices and routers to limit access to gambling content, especially where minors may be present.

Family and affected others support

• Gam-Anon (for families and friends of problem gamblers)
  Website: gam-anon.org
  Services: Self-help groups, literature, and resources for affected family members.
• Local counselling services in Canada
  Provincial helplines listed above (e.g., Wellness Together Canada, ConnexOntario, BC Gambling Support, etc.) can connect family members to individual or group counselling, financial advice, and peer support.

Confidentiality and professional help: All reputable services listed here respect your privacy and confidentiality to the extent permitted by local law. Betonred encourages you to contact them directly, as they are independent from our company and can provide neutral advice and long-term support.

Help for Family

OBSERVE: Gambling problems often affect partners, children, relatives, and close friends. If someone you care about is showing signs of addiction, you may feel worried, angry, or confused about how to respond.

EXPAND: The following guidance is designed for family members and friends of someone who may have a gambling problem. Betonred cannot provide family therapy itself but supports your right to seek help and to protect yourself financially and emotionally.

How to start the conversation

• Choose a calm, private time when neither of you is angry, intoxicated, or in the middle of a crisis.
• Focus on your observations and feelings rather than accusations. For example: "I've noticed you are gambling more, and I'm worried about our finances and your stress level."
• Use "I" statements instead of "you always" or "you never", which can make the person defensive.
• Be prepared for denial or minimization. Stay calm and avoid arguing about specific amounts; focus on the impact and the need for support.

Encouraging support and treatment

• Suggest taking a joint look at this responsible gaming page and the self-assessment questions.
• Propose contacting a helpline together, such as Wellness Together Canada (1-866-585-0445) or a provincial gambling support service.
• Encourage the person to consider self-exclusion from betonredbet-ca.com and other gambling platforms and to install blocking software on their devices.
• Support them in making appointments with a psychotherapist, psychologist, or addiction specialist experienced in gambling disorder.

Support resources for families

• Gam-Anon - International fellowship for relatives and friends of problem gamblers
  Website: gam-anon.org
  Resources: Local meetings where available, online resources, and literature.
• Online family support forums and chats
  
  • Wellness Together Canada - navigation to online peer communities.
  • Gambling Therapy - gamblingtherapy.org offers forums for affected others, moderated by professionals.

Recommended next steps for families

REFLECT: Protecting your own well-being is as important as helping the person who gambles.

• Seek individual counselling from a psychotherapist or counsellor familiar with gambling-related harm.
• Consider financial counselling if shared debts or joint accounts are affected.
• Monitor access to shared funds and consider setting spending limits or separate accounts, where lawful and appropriate.
• Contact national or provincial helplines for immediate advice and crisis intervention, especially if there is a risk of self-harm or domestic conflict.

Operator's Commitment

OBSERVE: Betonred is operated by Uno Digital Media B.V., registered at Johan Van Walbeeckplein 24, Willemstad, Curaçao, under Curaçao eGaming licence No. 1668/JAZ. While serving Canadian players in a grey-market context, we voluntarily adopt safer gambling practices aligned with international standards.

EXPAND: Our internal responsible gaming framework combines automated monitoring with human oversight in order to identify potential risk patterns and intervene appropriately, while respecting your privacy and applicable data protection laws.

Behavioural monitoring and risk checks

• Data analysis: We may analyse your gameplay and transactional data to identify patterns such as very high deposit levels relative to typical play, frequent deposits in a short period, extended continuous sessions, chasing losses, or repeated failed deposit attempts.
• Automated alerts: When potentially risky behaviour is detected, automatic flags may trigger:
  • On-screen messages reminding you to review your spending and consider setting or tightening limits.
  • Temporary restrictions, such as blocking further deposits until responsible gaming checks are completed.
• Manual review: Our responsible gaming team may review flagged accounts to determine whether further action is necessary, such as offering additional tools, imposing limits, or recommending self-exclusion.

When we may contact you

• Player safety concerns: If our systems indicate strong signs of potential gambling harm, we may reach out by e-mail (using your registered details) to:
  • Provide information about responsible gaming tools.
  • Encourage you to set or adjust limits.
  • Recommend a cooling-off period or self-exclusion.
• Verification and affordability checks: In certain cases, we may request additional information or documentation to comply with regulatory requirements and to ensure that your level of play is sustainable. Failure to provide information may result in restrictions or account suspension.
• Proactive restrictions: Where we reasonably believe that continued gambling poses a serious risk to your welfare, we may, at our discretion, impose limits, apply a Time-Out, or implement account closure or self-exclusion measures, even without your request.

REFLECT: Our risk-based actions are intended to reduce harm and uphold our licensing obligations. However, they cannot replace your own responsibility to monitor and control your gambling. By using betonredbet-ca.com, you agree to cooperate with our responsible gaming measures and to provide accurate information about your circumstances when requested.

Updates

OBSERVE: Responsible gaming standards and Canadian regulatory expectations evolve over time, and Betonred reviews its policies on a regular basis.

EXPAND: We may update this Responsible Gaming page to reflect:

• Changes in Curaçao licensing or guidance from the Curaçao Gaming Control Board.
• Developments in Canadian federal or provincial laws and best practice guidelines on gambling harm prevention.
• New tools, features, or internal procedures introduced by betonredbet-ca.com to support safer gambling.

How you will be notified

• Website notices: Material changes may be highlighted via banners, pop-up notices, or notifications within your account area on betonredbet-ca.com.
• E-mail communication: Where appropriate, we may send an e-mail to your registered address summarizing key changes, especially when they affect your rights, obligations, or the operation of responsible gaming tools.
• Terms and policies: Updates to this page may be linked to updated general terms and conditions, privacy policies, or bonus rules. You should periodically review all such documents.

REFLECT: By continuing to use betonredbet-ca.com after updates are implemented, you acknowledge that you have read and understood the revised information. If you disagree with any changes, you should stop using our services and consider withdrawing your remaining balance, subject to applicable terms.

Date of last update of this page: 10 March 2026.

Contact & Feedback

OBSERVE: Betonred maintains dedicated contact channels to address responsible gaming questions, self-control requests, and feedback about our safer gambling measures.

Responsible gaming contacts

• E-mail (primary): [email protected]
  Purpose: Player support, responsible gaming enquiries, self-exclusion and limit requests.
• Postal address (operator): Uno Digital Media B.V., Johan Van Walbeeckplein 24, Willemstad, Curaçao.
  Note: Do not send urgent responsible gaming requests by post; use e-mail for faster handling.

Phone support numbers may be listed in the general "Contact Us" section of betonredbet-ca.com if and when they become available. Until then, e-mail is the primary channel for responsible gaming issues.

Feedback and self-control request form

You can use the feedback/contact form in your account area (where available) or send an e-mail including the following information:

• Full name and registered e-mail address.
• Username or account ID on betonredbet-ca.com.
• Type of request:
  • Setting or changing deposit/time limits.
  • Requesting Time-Out or self-exclusion.
  • Reporting suspected gambling problem and asking for guidance.
  • Providing comments or suggestions on our responsible gaming tools.
• Preferred method of response (e-mail only, or e-mail followed by a scheduled call if phone support is available).

REFLECT: By contacting us early, you enable our team to provide clearer information, suggest appropriate tools, and direct you to external support services suited to your situation. Your requests will be handled confidentially and in accordance with our privacy policy and applicable data protection regulations.